Effective Date: 1 July 2026
Welcome to Red Cape Coffee Co These Terms and Conditions (“Terms”) govern your access to and use of our website, products, and services.
By accessing our website or placing an order, you agree to be legally bound by these Terms. If you do not agree with these Terms, you should not use our website.
1. About Us
Red Cape Coffee Co is an online retailer specialising in roasted coffee beans, ground coffee, instant coffee, coffee accessories, and related products.
2. Eligibility
By using this website, you represent that:
- You are at least 18 years of age or the age of majority in your jurisdiction.
- You have the legal capacity to enter into binding contracts.
- All information you provide is accurate and complete.
3. Products
We strive to display our coffee products as accurately as possible.
However:
- Product images are for illustrative purposes only.
- Packaging may vary from the images displayed.
- Colours may appear differently depending on your device.
- Coffee flavour, aroma, roast profile, and appearance may naturally vary between batches.
These variations do not constitute defects.
4. Product Availability
All products are subject to availability.
We reserve the right to:
- Limit quantities purchased.
- Discontinue products.
- Modify product descriptions.
- Correct errors relating to pricing or availability.
- Refuse or cancel orders when necessary.
5. Pricing
All prices displayed on the website are shown in the applicable currency selected on the website.
Prices:
- May change without prior notice.
- Exclude taxes unless expressly stated.
- Exclude shipping charges unless otherwise indicated during checkout.
The final amount payable will be displayed before payment is completed.
6. Orders
Submitting an order constitutes an offer to purchase.
Your order is accepted only when we send confirmation that your order has been approved and processed.
We reserve the right to reject or cancel any order for reasons including but not limited to:
- Suspected fraud.
- Payment authorisation failure.
- Pricing errors.
- Product unavailability.
- Compliance with applicable laws.
7. Payment
Payments are securely processed through authorised third-party payment providers.
By submitting payment information, you confirm that:
- You are authorised to use the payment method.
- The payment information is accurate.
- Sufficient funds are available.
We do not store complete payment card information.
8. Shipping
Shipping is governed by our Shipping Policy.
Delivery estimates are approximate and are not guaranteed.
Risk of loss and ownership generally pass to the customer upon delivery to the shipping address, unless otherwise required by applicable law.
9. Returns and Refunds
Returns, replacements, and refunds are governed by our Refund & Return Policy.
Nothing in these Terms limits any mandatory rights available under applicable consumer protection laws.
10. Customer Responsibilities
You agree to:
- Provide accurate information.
- Maintain accurate account information.
- Keep your account credentials confidential.
- Use the website lawfully.
- Not interfere with website security or functionality.
- Not attempt unauthorised access to our systems.
11. Prohibited Uses
You must not:
- Use the website for unlawful purposes.
- Submit false or misleading information.
- Upload malicious software.
- Attempt to bypass security measures.
- Interfere with website operations.
- Copy or exploit website content without permission.
- Engage in fraudulent transactions.
12. Intellectual Property
All website content, including but not limited to:
- Logos
- Branding
- Product photographs
- Graphics
- Text
- Product descriptions
- Website design
is owned by or licensed to Red Cape Coffee Co and is protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, or used without prior written permission.
13. User Content
If you submit reviews, comments, photographs, or other content, you grant Red Cape Coffee Co a non-exclusive, worldwide, royalty-free licence to use, display, reproduce, and publish such content for business purposes.
You represent that your content:
- Is lawful.
- Does not infringe third-party rights.
- Is not misleading or defamatory.
We reserve the right to remove content at our discretion.
14. Disclaimer of Warranties
Except as required by applicable law, the website and products are provided on an “as is” and “as available” basis.
We do not guarantee:
- Continuous website availability.
- Error-free operation.
- That the website will always be free of viruses or harmful components.
- That product descriptions are entirely free from typographical errors.
Nothing in this section limits any warranties that cannot legally be excluded.
15. Limitation of Liability
To the fullest extent permitted by law, Red Cape Coffee Co shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our website or products.
Our total liability for any claim relating to an order shall not exceed the amount paid for that order, except where prohibited by applicable law.
Nothing in these Terms excludes liability for fraud, wilful misconduct, death, personal injury caused by negligence, or any liability that cannot legally be excluded.
16. Privacy
Your use of our website is also governed by our Privacy Policy.
Please review our Privacy Policy to understand how we collect, use, and protect your information.
17. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for:
- Third-party content.
- Privacy practices.
- Availability of external websites.
- Products or services offered by third parties.
18. Force Majeure
Red Cape Coffee Co shall not be liable for delays or failure to perform obligations caused by events beyond our reasonable control, including but not limited to:
- Natural disasters
- Government actions
- Pandemics
- Transportation disruptions
- Internet outages
- Cybersecurity incidents
- Labour disputes
- Supply chain interruptions
19. Termination
We reserve the right to suspend or terminate access to our website if these Terms are violated or if continued access may harm our business, customers, or website security.
20. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws applicable to the jurisdiction in which Red Cape Coffee Co operates, without regard to conflict of law principles.
Any disputes shall be subject to the exclusive jurisdiction of the competent courts of that jurisdiction unless otherwise required by applicable consumer protection laws.
21. Changes to These Terms
We may update these Terms from time to time.
The revised version will become effective upon publication on this website, with the updated effective date displayed at the top of this document.
Continued use of the website after changes are published constitutes acceptance of the revised Terms.
22. Contact Us
If you have any questions regarding these Terms and Conditions, please contact us:
Red Cape Coffee Co
Email: info@redcapecoffeeco.shop
Website: https://redcapecoffeeco.shop/