Effective Date: 1 July 2026
Welcome to Red Cape Coffee Co. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our coffee products, or interact with our services.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following information:
Personal Information
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- Payment information (processed securely by our payment providers)
- Account login details (if applicable)
Order Information
- Coffee products purchased
- Order history
- Delivery preferences
- Gift messages (if provided)
Automatically Collected Information
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Time spent on our website
- Referral URLs
- Cookies and similar technologies
2. How We Use Your Information
We use your information to:
- Process and deliver coffee orders
- Process secure payments
- Provide customer support
- Send order confirmations and shipping updates
- Prevent fraud and unauthorised transactions
- Improve our website and services
- Respond to enquiries
- Comply with legal obligations
- Send promotional emails only if you have opted in
3. Payment Processing
We do not store your complete payment card information.
Payments are securely processed through trusted third-party payment providers that comply with industry security standards, including PCI DSS.
4. Cookies
We use cookies to:
- Keep your shopping cart active
- Remember your preferences
- Improve website performance
- Analyse visitor behaviour
- Prevent fraudulent activity
You may disable cookies through your browser settings, although certain website features may not function properly.
5. Sharing of Information
We do not sell or rent your personal information.
We may share information only with:
- Payment processors
- Shipping and delivery partners
- Website hosting providers
- Analytics providers
- Fraud prevention services
- Government authorities where required by law
Each service provider is required to protect your information.
6. Data Security
We implement appropriate administrative, technical, and organisational security measures designed to protect your personal information from unauthorised access, alteration, disclosure, or destruction.
While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet is completely secure.
7. Data Retention
We retain personal information only for as long as necessary to:
- Fulfil orders
- Maintain business records
- Resolve disputes
- Comply with tax and legal obligations
- Enforce our agreements
When information is no longer required, it is securely deleted or anonymised.
8. Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Withdraw marketing consent
- Request a copy of your data
- Object to certain processing activities
To exercise these rights, please contact us using the details below.
9. Marketing Communications
If you subscribe to our newsletter, we may occasionally send updates about:
- New coffee products
- Limited editions
- Seasonal collections
- Promotions
- Company news
You may unsubscribe at any time using the unsubscribe link in our emails.
10. Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.
11. International Visitors
If you access our website from outside our operating country, your information may be transferred to and processed in countries where our service providers operate.
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will become effective immediately upon publication on this page. The updated effective date will always appear at the top.
14. Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact us:
Red Cape Coffee Co
Email: info@redcapecoffeeco.shop
Website: https://redcapecoffeeco.shop/