Effective Date: 1 July 2026
Thank you for shopping with Red Cape Coffee Co, This Shipping Policy explains how we process, prepare, and deliver orders placed through our website.
By placing an order withRed Cape Coffee Co, you agree to the terms outlined below.
1. Order Processing
- Orders are processed only after successful payment authorisation.
- Orders are typically processed within 1–3 business days, excluding weekends and public holidays.
- During periods of high demand, promotions, or unforeseen circumstances, processing times may be extended.
- Orders cannot be guaranteed to ship on the same day they are placed.
2. Shipping Destinations
We currently ship to the locations listed during checkout.
If your country or region is unavailable during checkout, we do not currently offer shipping to that destination.
3. Shipping Methods
Shipping options are displayed during checkout based on your delivery address.
Available shipping methods and estimated delivery times may vary depending on:
- Destination
- Carrier availability
- Product availability
- Local delivery conditions
4. Estimated Delivery Times
Estimated delivery times begin after the order has been dispatched, not when it is placed.
Estimated delivery dates are provided for reference only and are not guaranteed.
Red Cape Coffee Co is not responsible for delays caused by:
- Courier services
- Customs inspections
- Severe weather
- Natural disasters
- Public holidays
- Labour disputes
- Incorrect shipping information
- Events beyond our reasonable control
5. Shipping Charges
Shipping charges are calculated during checkout based on:
- Delivery destination
- Package weight
- Shipping method selected
Any applicable taxes, duties, or customs fees imposed by the destination country are the responsibility of the customer unless otherwise stated during checkout.
6. Order Tracking
Where available, tracking information will be provided after your order has been dispatched.
Tracking updates are generated by the shipping carrier, and Red Cape Coffee Co cannot guarantee the accuracy or frequency of those updates.
7. Delivery Address
Customers are responsible for providing complete and accurate shipping information.
Red Cape Coffee Co is not responsible for:
- Incorrect addresses
- Incomplete addresses
- Failed deliveries resulting from customer-provided information
If an order is returned due to an incorrect address, additional shipping charges may apply before reshipment.
8. Lost, Delayed, or Damaged Shipments
If your shipment is lost or arrives damaged:
- Contact us within 7 days of the recorded delivery date.
- Provide your order number and supporting photographs (if applicable).
- We will work with the shipping carrier to investigate the issue.
Claims are subject to the carrier’s investigation and policies.
9. Undeliverable Orders
Orders returned because they were:
- Unclaimed
- Refused
- Undeliverable
- Addressed incorrectly
may be eligible for reshipment after payment of any additional shipping costs.
Shipping charges are generally non-refundable once an order has been dispatched.
10. Customs, Duties, and Import Taxes
International orders may be subject to customs duties, import taxes, brokerage fees, or other government charges.
These charges are determined by the destination country’s authorities and are the sole responsibility of the customer unless otherwise stated.
Red Cape Coffee Co has no control over these fees.
11. Shipping Restrictions
Certain products may not be available for shipment to specific countries or regions due to legal, regulatory, or carrier restrictions.
We reserve the right to refuse shipment where required by applicable laws or regulations.
12. Force Majeure
Red Cape Coffee Co shall not be liable for delays or failure to deliver caused by events beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, transportation disruptions, cyber incidents, or carrier interruptions.
13. Changes to This Shipping Policy
We reserve the right to modify this Shipping Policy at any time without prior notice.
The most current version will always be available on our website.
14. Contact Us
For shipping-related enquiries, please contact:
Red Cape Coffee Co
Email: info@redcapecoffeeco.shop
Website: https://redcapecoffeeco.shop/